All your answers, in one place
Check this page often for important, up-to-date information on our voice services and applications.
Smartphone Apps for Unified Communications
Take your office on the road with the Unified Communications app on the device of your choice. Download now:
Quick Reference Guides
Use these practical guides for easy and quick reference to navigate all the features of the Unified Communications app.
Please take a few moments to familiarize yourself with the important information you need to know when accessing 911 using the UC app.
UC & 911 – Important information to review
Business Telephone FAQ
Do my phone numbers change when I switch to Eastlink?
No, they do not. We use a process called Local Number Portability (LNP) that allows us to port your existing number over to our service without the need to change them.
Will my directory listings change?
Only if you request a change, otherwise it will appear exactly as it did before.
Who will provide service if I have a problem?
Eastlink’s own staff of highly-trained technicians will service all of your needs.
Do I have to invest in additional equipment?
No, additional equipment is not needed to receive Eastlink Telephone service. We use your existing wiring and, in most cases, your existing telephone sets can be used.
Does Eastlink simply resell services from another phone company or is it a truly separate system?
No. Eastlink is a facilities-based company providing our services through our own state-of-the-art digital network.
Are additional features included, such as call waiting, 3-way calling, caller ID, etc.?
Yes. There are a wide range of calling features included with your local service. Please contact an Eastlink Business Solutions Consultant for more information.
Will an Account Executive visit me at my business, do a needs-analysis and make recommendations on my current set-up?
Yes, this is what we do best. Eastlink Consultants are specially trained to evaluate the telecommunications requirements of your business and recommend products and service packages unique to your circumstances.
Do you provide training and programming on the phone systems?
Yes. Today’s sophisticated telecommunications solutions work best when your staff is properly trained in their day-to-day use and management. Eastlink delivers a complete set of customized training programs to help your business maximize the effectiveness of any system solution we provide.
I am looking for voicemail documentation, where can I get this?
This can be found in either the Business Voicemail User Guide as well as our Home Office Voicemail User Guide.
Important Information on Toll Fraud