Microsoft Teams for business

We enable organizations to leverage Microsoft Teams phone system functionality and connect via Operator Connect to the Public Switched Telephone Network (PSTN). 

For Businesses with Microsoft Teams users across the country or the globe, Operator Connect enables businesses to select operators by region. Operator Connect is easy to deploy via the graphical user interface (GUI). Activating and deactivating users in Operator Connect is also easy and new phone numbers can be added quickly, and old ones easily removed.

Operator Connect is best suited for businesses that do not have complex requirements to support legacy phone services. 

We enable organizations to leverage Microsoft Teams phone system functionality and connect via Direct Routing and SIP Trunking through a Microsoft Certified Session Border Controller (SBC) to the Public Switched Telephone Network (PSTN). 

Eastlink as your service provider, activates and deactivates phone numbers, can provide supporting voice/phone services to integrate with legacy phone services such as alarm, elevator, fax.

Microsoft Certified Session Border Controller(s) to support Direct Routing is typically hosted by Eastlink in our highly resilient facility, and delivered to your main location over fibre optic services.

Eastlink has been delivering SIP trunking since 2012 and enabling Microsoft Teams^® since 2019. Specific to Microsoft Teams^®, Eastlink has been helping to migrate thousands of users from PBX/Centrex, with thousands more under contract moving through implementation.

Eastlink has successfully implemented Direct Routing for Microsoft Teams^® over SIP trunking, across numerous market sectors including general business, higher education, and government organizations. 

Projects have ranged from less than 100 to thousands of users. Eastlink brings extensive PBX/Centrex replacement experience, including enabling Direct Routing for Microsoft Teams^®, ensuring other non-Teams use cases are addressed, pacing implementation to meet our customers' needs, providing 24 x 7 x 365 support and local service.

Eastlink proactively helps our customers understand the potential of replacing their current phone system, primarily with Microsoft Teams^® and then addressing ancillary plain old telephone service (POTS) needs with Eastlink’s hosted wireline voice solutions.

Customers who migrate to Microsoft Teams phone system may require other phone services to support elevators, fax, emergency phones and specialized functionality. We offer a full portfolio of hosted phone services to address these needs.

Eastlink understands the importance of reliable and secure Voice services.

We offer customers options for hosted, on-premises and cloud based Microsoft certified solutions. 
Whether your users are all in one location, spread across a number of branch offices, working from the office and/or home, or travelling Eastlink will work to ensure use cases are proactively considered and designed to ensure you can always connect.

If a customer is interested in leveraging Microsoft Teams® to potentially replace their PBX/Centrex Phone services what is the first step?
It all starts with a conversation.

Eastlink’s Business team looks forward hearing about what you are considering, sharing our experience, exploring the possibilities, and discussing with you how we can best help you. 

Please reach out to your Eastlink Business Dedicated Account Manager or send us an email to get the conversation started at [email protected]