Stay connected to the people that matter most. Device Protection replaces your device when the unexpected happens.
Exclusive AppleCare+ services. Extend your coverage to two years and add up to two incidents of accidental damage coverage.
We make it simple to keep your phone in top-working order.
Get your Geek on and transform the way you interact with your device with a variety of tools.
Pocket Geek5 is included in every Device Protection plan.
Getting a replacement for your covered device is easy.
You must subscribe to Device Protection within 30 days of
the date you purchased your new device. You can also purchase a plan when you
upgrade your device. Your device may be subject to inspection.
A plan can be purchased in store when you purchase your device or
within 30 days of that date.
Yes, additional charges may apply under the following circumstances:
Please refer to your Plan Terms and Conditions for
detailed information about these charges.
Yes, just dial *611 from your device or call us at
1-888-345-1111 (1-877-813-1727 for Eastlink Business Mobile Accounts). You can
cancel your plan for any reason within the first 15 days and receive a full refund, as long as you
haven’t requested and/or received a replacement device in that time. If you
cancel after the first 15 days you’ll receive a prorated refund of the plan
monthly fee (minus the value of any replacement device you have received).
Your plan can be cancelled for one of the following reasons:
No, this plan cannot be transferred to another person or
device. This plan only covers the device you have registered with Eastlink or
your subsequent replacement device, provided by Assurant.
*Certain conditions apply. easyUp and Device Protection are subject to the Terms and Conditions provided at the time of registration. easyUp and Device Protection are subject to Eastlink’s Terms of Service at eastlink.ca/terms. Your device must be approved and registered by Eastlink for easyUp or Device Protection coverage. Rates current as of July 8, 2019, subject to change.
1 Pocket Geek must be installed and regularly updated on your covered device.
2 Replacement service fees will apply for replacement devices provided for any issue other than a manufacturer’s defect.
3 Eastlink Device Protection Plans are charged to your Eastlink Mobile service account.
4 Pocket Geek Alert, Lock and Wipe features are not available on iOS devices. Lock and Wipe features are not available on BlackBerry devices.
5 Pocket GeekSM by Assurant® is a service mark of Assurant, Inc. Assurant® is a registered trademark of Assurant, Inc.
6 Replacement device will be of like kind and quality.
7 Prompt return of your Defective Device is required to avoid additional charges.
We're here to help. Call us at 1-877-813-1727, send an email or chat online to talk to your local Eastlink Business team today. Book a face-to-face appointment by contacting us here.
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
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