A landscaper standing beside a shrub. She is holding a rake and talking on her smartphone.

Support and Protection for All
Your Business Mobile Devices

Added Protection for Apple and Android Mobile Devices

Eastlink Device Protection

Stay connected to the people that matter most. Device Protection replaces your device when the unexpected happens.

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AppleCare+

Exclusive AppleCare+ services. Extend your coverage to two years and add up to two incidents of accidental damage coverage.

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How It Works

We make it simple to keep your phone in top-working order.

If your device isn't working, we replace it.
If your device is missing and Pocket Geek can't help you retrieve it, we replace it.⁽¹⁾
The health of your business device is monitored to help diagnose problems.
A replacement device is sent within only 1-3 business days.⁽²⁾
Monthly payments are added to your Eastlink Business Mobile account for easy billing.

Keep Your Device Protected

Get your Geek on and transform the way you interact with your device with a variety of tools.

Locate, Alert, Lock and Wipe⁽⁴⁾
Device monitoring
Geek Tips^SM
Troubleshooting

Pocket Geek⁵ is included in every Device Protection plan.

How to Get a Replacement Device

Getting a replacement for your covered device is easy.

Contact us at 1-877-813-1727. We're available seven days a week.
A comparable⁽⁶⁾replacement device will be sent to you within 1-3 business days of having your replacement request approved.
We'll send you pre-paid shipping materials to send us your defective device.⁽⁷⁾

Device Protection FAQ

Is there a time limit on purchasing Device Protection?

You must subscribe to Device Protection within 30 days of the date you purchased your new device. You can also purchase a plan when you upgrade your device. Your device may be subject to inspection.

How do I purchase Device Protection?

A plan can be purchased in store when you purchase your device or within 30 days of that date.

Are there any charges in addition to the Monthly Plan fee?

Yes, additional charges may apply under the following circumstances:

A non-return fee will be charged if we do not receive your defective device within 15 days of you receiving your Replacement Device.
A non-return fee plus shipping and handling costs will be charged if you send us a device that is not the defective device (under your plan).
A non-return fee plus shipping and handling costs or an unlocking fee may be charged if the defective device we receive is screen locked or the activation lock is still active.
A Replacement Service Fee is a claims processing fee that will be collected when your claim is approved. You will be charged this fee based on the make and model of your mobile device at time of purchase.

Please refer to your Plan Terms and Conditions for detailed information about these charges.

Can I cancel my plan?

Yes, just dial *611 from your device or call us at 1-888-345-1111 (1-877-813-1727 for Eastlink Business Mobile Accounts). You can cancel your plan for any reason within the first 15 days and receive a full refund, as long as you haven’t requested and/or received a replacement device in that time. If you cancel after the first 15 days you’ll receive a prorated refund of the plan monthly fee (minus the value of any replacement device you have received).

How else can my Plan be cancelled?

Your plan can be cancelled for one of the following reasons:

Your payments were not made
You did not adhere to the Terms and Conditions provided to you at the time of registration or to the terms of your Service Agreement. Please see your Device Protection Plan Terms and Conditions for more detail
Fraud or misrepresentation in submitting a request for a replacement device
Unauthorized repair of the device

Is my plan transferrable?

No, this plan cannot be transferred to another person or device. This plan only covers the device you have registered with Eastlink or your subsequent replacement device, provided by Assurant.

Terms

*Certain conditions apply. easyUp and Device Protection are subject to the Terms and Conditions provided at the time of registration. easyUp and Device Protection are subject to Eastlink’s Terms of Service at eastlink.ca/terms. Your device must be approved and registered by Eastlink for easyUp or Device Protection coverage. Rates current as of July 8, 2019, subject to change.
¹Pocket Geek must be installed and regularly updated on your covered device.
²Replacement service fees will apply for replacement devices provided for any issue other than a manufacturer’s defect.
³Eastlink Device Protection Plans are charged to your Eastlink Mobile service account.
⁴Pocket Geek Alert, Lock and Wipe features are not available on iOS devices. Lock and Wipe features are not available on BlackBerry devices.
⁵Pocket GeekSM by Assurant® is a service mark of Assurant, Inc. Assurant® is a registered trademark of Assurant, Inc.
⁶Replacement device will be of like kind and quality.
⁷Prompt return of your Defective Device is required to avoid additional charges.

We're here to help. Call us at 1-877-813-1727, send an email or chat online to talk to your local Eastlink Business team today. Book a face-to-face appointment by contacting us here.

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