Stay connected to the people that matter most. Device Protection replaces your device when the unexpected happens.
Exclusive AppleCare+ services. Extend your coverage to two years and add up to two incidents of accidental damage coverage.
We make it simple to keep your phone in top-working order.
Get your Geek on and transform the way you interact with your device with a variety of tools.1
Pocket Geek4 is included in every Device Protection plan.
Getting a replacement for your covered device is easy.
You must subscribe to Device Protection within 30 days of the date you purchased your new device. You can also purchase a plan when you upgrade your device. Your device may be subject to inspection.
A plan can be purchased in store when you purchase your device or within 30 days of that date.
Yes, additional charges may apply under the following circumstances:
Please refer to your Plan Terms and Conditions for detailed information about these charges.
Yes, just dial *611 from your device or call us at 1-877-813-1727. You can cancel your plan for any reason within the first 15 days and receive a full refund, as long as you haven’t requested and/or received a replacement device in that time. If you cancel after the first 15 days you’ll receive a prorated refund of the plan monthly fee (minus the value of any replacement device you have received).
Your plan can be cancelled for one of the following reasons:
No, this plan cannot be transferred to another person or device. This plan only covers the device you have registered with Eastlink or your subsequent replacement device, provided by Assurant.
*Certain conditions apply. Device Protection is subject to the Terms and Conditions provided at the time of registration. Device Protection is subject to Eastlink’s Terms of Service at eastlink.ca/terms. Your device must be approved and registered by Eastlink for Device Protection coverage. Rates current as of September 22, 2022, subject to change. 1 Your Plan includes access to the Pocket Geek by Assurant application (“Pocket Geek”). 2 Replacement service fees will apply for replacement devices provided for any issue other than a manufacturer’s defect. 3 Eastlink Device Protection Plans are charged to your Eastlink Business Mobile service account. 4 Pocket GeekSM by Assurant® is a service mark of Assurant, Inc. Assurant® is a registered trademark of Assurant, Inc. 5 Replacement device will be a refurbished device of like kind and quality. 6 Prompt return of your Defective Device is required to avoid additional charges.
We're here to help. Call us at 1-877-813-1727, send an email or chat online to talk to your local Eastlink Business team today. Book a face-to-face appointment by contacting us here.
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Sales Questions
Online chat is available from 8am to 6pm AST Monday to Friday. You can also reach us by phone at 1-877-813-1727 from 8am to 6pm AST Monday to Friday. Holiday hours may differ.
Tech Support
Our team is available to take your call 24/7, 365 days per year.
Billing Questions
Our team is available to take your call from 8am to 6pm AST Monday to Friday. Holiday hours may differ.
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