Eastlink Total Device Protection

Smartphone coverage for the unexpected

Eastlink’s Total Device Protection covers your business’ smartphones (up to 25 lines) if they get lost or stop working. Not having a functional device contributes to costly downtime, impacting your ability to connect with customers and your team. Additionally, paying the full replacement cost of a damaged or lost device can be very expensive.

Plan Benefits with Eastlink Total Device Protection

• We replace your smartphone if it stops working or go missing⁽¹⁾
• Pocket Geek is an app that can send an email with the location of a lost or stolen device, sound an alarm (even if it’s on vibrate or silent), remotely lock your device or wipe sensitive data. If Pocket Geek can’t help, your phone is automatically covered by Eastlink Device Protection.
• Monitoring the health of your business devices can help diagnose problems
• Receive your replacement device within 1-3 business days⁽²⁾
• Easy billing with monthly payments added to your Eastlink Business Mobile account⁽³⁾

Plan Pricing

Plan pricing is based on the device retail price. A replacement service fee may apply⁽²⁾.
Fees are based on device tier.

Getting a Replacement

Here are three easy steps to claim your replacement device.

Step 1: Call Us

Call us at 1-877-813-1727 or dial *611 from any Eastlink Mobile device. Please have the following information handy when you call:

• Mobile phone number
• Business address
• Sales receipt information (Eastlink Account Number, date of Device Protection Plan purchase, and type of device)
• IMEI number of the mobile device(s)

Step 2: Ship Your Device (If Applicable)

We’ll send pre-paid shipping materials and instructions. Please follow these simple steps to prepare your defective device before sending it to us:

• Please ensure that your device is unlocked – if we receive your device and it’s locked, you’ll be charged an unlocking or non-return device fee
• Ensure that you back up the content (data, software, information and files) from your device
• Don’t forget to remove your SIM and memory card (if applicable)

Step 3: Get Your Device

After an initial assessment, you’ll receive a comparable replacement device. A comparable⁽⁶⁾ replacement device will be sent to you within 1-3 business days of having your replacement request approved⁽²⁾.

Learn More

To learn more about Eastlink Total Device Protection, click here.
For Trade Up Frequently Asked Questions click here. For Device Protection Frequently Asked Questions click here.

1. Pocket Geek must be installed and kept up to date on your covered device. 2. Replacement service fees will apply for replacement devices provided for any issue other than a manufacturer’s defect. 3. Eastlink Device Protection Plans are charged to your Eastlink Business Mobile service account. 4. Alert, Lock and Wipe are not available on iOS devices. Lock and Wipe are not available on Blackberry devices. 5. Not available on Blackberry devices. 6. Replacement device will be of like kind and quality.